Privacy Policy

1. Introduction

CrewTransition ("we", "us", "our") operates CrewTransition.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your email address, name (optional), and password (hashed — we never store plaintext passwords). If you sign in with Google, we receive your Google profile name and email address.

2.2 Questionnaire Responses

The core of our Service involves collecting your answers to career-related questions. This may include information about your work experience, skills, preferences, financial situation, visa status, and career goals. You provide this information voluntarily, and it is used solely to generate your personalised career analysis.

2.3 AI-Generated Reports

We store the career analysis reports, profile summaries, and action plans generated for you so you can access them later.

2.4 Usage Data

We collect basic usage information including login timestamps, pages visited, and feature usage to improve the Service. We do not use third-party tracking or advertising cookies.

2.5 Payment Information

Payment processing is handled by our third-party payment provider. We do not store your credit card numbers or payment details on our servers. We receive confirmation of your subscription status and transaction identifiers.

3. How We Use Your Information

We use your information to:

• Generate personalised career analysis reports and recommendations
• Provide AI career coaching based on your profile
• Send account-related emails (verification, password reset)
• Improve the accuracy and quality of our AI models and scoring frameworks
• Maintain and improve the Service

4. AI Processing

Your questionnaire responses are sent to a third-party AI provider (currently Google Gemini) to generate your career analysis. The data sent includes your answers and relevant context but does not include your email address or password. AI providers may process your data according to their own privacy policies. We do not use your data to train AI models.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• AI providers — to generate your career analysis (questionnaire answers only)
• Email service providers — to send transactional emails (email address only)
• Payment processors — to process payments (handled entirely by the processor)
• Legal authorities — if required by law or to protect our rights

6. Data Storage and Security

Your data is stored on secure, cloud-hosted servers. We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account data and questionnaire responses for as long as your account is active. If you delete your account, your personal data will be removed from our active databases. We may retain anonymised, aggregated data for analytical purposes.

8. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Correction — Update or correct inaccurate information
• Deletion — Request deletion of your account and personal data
• Data portability — Request your data in a machine-readable format
• Withdraw consent — Withdraw consent for data processing at any time

To exercise any of these rights, contact us at support@crewtransition.com.

9. Cookies

We use essential cookies only (authentication tokens stored in your browser's local storage). We do not use advertising cookies, analytics cookies, or third-party tracking cookies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Users

The Service is available globally. By using the Service, you consent to your data being transferred to and processed in the country where our servers are located. We take reasonable steps to ensure your data is treated securely regardless of location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at support@crewtransition.com.