Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using CrewTransition.com ("the Service"), operated by CrewTransition ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

CrewTransition is an AI-powered career transition platform designed for aviation professionals. The Service includes a multi-stage questionnaire, AI-generated career analysis reports, personalised action plans, and an AI career coach. The Service is provided for informational and guidance purposes only and does not constitute professional career counselling, legal, financial, or immigration advice.

3. User Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must provide accurate, current information during registration. We reserve the right to suspend or terminate accounts that violate these terms.

4. Paid Plans and Payments

Certain features require a paid subscription or one-time purchase. Prices are displayed on the pricing page and may change with notice. Payments are processed by our third-party payment provider. Refund policies are described at the point of purchase. Promotional codes may be offered at our discretion and may be revoked at any time.

5. AI-Generated Content

The Service uses artificial intelligence to generate career analysis reports, profile summaries, action plans, and coaching responses. While we strive for accuracy, AI-generated content may contain errors, outdated information, or recommendations that do not suit your specific circumstances. You should independently verify any information before making career, financial, or legal decisions. We are not liable for decisions made based on AI-generated content.

6. Salary and Market Data

Salary figures, job market data, and credential information provided by the Service are indicative estimates sourced from publicly available market references. Actual compensation varies by employer, location, experience, and market conditions. We do not guarantee the accuracy of salary data.

7. User Content and Data

You retain ownership of the answers and information you provide through the questionnaire. By using the Service, you grant us a limited licence to process your data for the purpose of generating your career analysis and providing the Service. We will not sell your personal data to third parties. See our Privacy Policy for full details on data handling.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to reverse-engineer, scrape, or extract the AI models or proprietary content
  • Share your account credentials with others
  • Submit false or misleading information
  • Interfere with or disrupt the Service

9. Intellectual Property

All content, branding, code, AI models, resource documents, and scoring frameworks are the intellectual property of CrewTransition. You may not copy, distribute, or create derivative works from our proprietary content. Your personalised reports are generated for your personal use only.

10. Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to career decisions, financial losses, or missed opportunities.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms. You may delete your account at any time. Upon termination, your right to use the Service ceases immediately. We may retain anonymised data for analytical purposes.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms. Material changes will be communicated via email or in-app notification.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these terms or the Service shall be resolved through good-faith negotiation before pursuing formal proceedings.

14. Contact

For questions about these Terms of Service, contact us at support@crewtransition.com.

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