Refund Policy

1. Overview

CrewTransition ("we", "us", "our") wants you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for payments made through our Service.

2. Digital Products

CrewTransition provides digital services including AI-generated career analysis reports, personalised action plans, and AI career coaching. Because these are digital products that are delivered immediately upon purchase, refund eligibility depends on whether the service has been consumed.

3. Refund Eligibility

3.1 Eligible for Refund

• Unused purchases — If you purchased a plan but have not yet generated a career analysis report, you may request a full refund within 14 days of purchase.
• Technical issues — If a technical error on our end prevented you from receiving or accessing the service you paid for, you are eligible for a full refund regardless of timeframe.
• Duplicate charges — If you were charged more than once for the same service, we will refund the duplicate charge immediately.

3.2 Not Eligible for Refund

• Consumed services — Once your AI career analysis report has been generated and delivered, the service is considered consumed and is generally not eligible for a refund.
• Dissatisfaction with AI output — Because AI-generated content varies and is produced on demand, we cannot offer refunds based on subjective dissatisfaction with the analysis results. However, if you believe the output is significantly below reasonable quality, please contact us and we will review your case.

4. Subscription Cancellation

If you are on a recurring subscription plan, you may cancel at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. We do not provide prorated refunds for partial billing periods.

5. How to Request a Refund

To request a refund, contact us at support@crewtransition.com with:

• Your account email address
• The date of purchase
• The reason for your refund request

We aim to respond to all refund requests within 3 business days.

6. Processing

Approved refunds are processed through our payment provider, Paddle. Refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly. Filing a chargeback without first contacting us may result in suspension of your account.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For refund requests or questions about this policy, contact us at support@crewtransition.com.